Who wants more time spent on service calls? Don’t be shy…
For years, the security industry has relied on a ‘reactive’ model for maintenance on surveillance systems. Older, analog systems, working in concert with security officers, guard dogs, and physical barriers, required less maintenance and management than today’s high-technology IP-based systems. When they failed, people knew because there was no image on a screen. Security systems today are more capable, more powerful, more “virtual”, and more secure—but also more complex, requiring more detailed inspection to ensure their consistent function. Seeing an image on a screen does not mean with IP-based surveillance that video is recording as it should – that’s why so many security teams have faced the “missing video” problem when they go to retrieve video evidence and it is not there. Because there are more things that can go wrong, and go wrong “silently” without someone knowing a failure has happened, most physical security teams are in the rut of reactive maintenance. No one knows when the failure happened. To figure out root cause, a technician is sent to inspect the system. Then fixes are tried, sometimes iteratively, until it looks like it’s working again.
Benchmarking has been an important part of business operations for as long as there’s been business—one can easily imagine a prehistoric hunter-gatherer comparing the plants they’ve collected to their neighbor for color, taste, and medicinal effectiveness—and then asking the neighbor where they found better plants. Comparing your operations to your competitors is an extremely helpful tool to help you optimize your activities and increase your own ROI. By benchmarking your security system, you can learn how to improve operations, reduce costs, and create a more efficient system.
The storage demands on surveillance systems keep getting bigger. As higher performing and more complex surveillance technology is developed by the industry, storage needs are also becoming more complex and demanding. You may not realize just how much storage your surveillance system truly needs. Here are five hints that the storage your business needs to keep its surveillance system running smoothly might be more than you think:
The ASIS Annual Seminar and Exhibition is one of the world’s premiere events for security professionals and industry leaders, allowing those in the security industry to make connections, present new products and services, and provide education on the latest security trends and opportunities. ASIS attendees expand knowledge-sharing and connect with security peers to enhance security solutions and opportunities across the industry. Participating in trade events like these connects and improves the entire industry, which is why Viakoo is so excited to be attending ASIS 2017.
As the Internet of Things grows, adding devices in myriad industries onto IP networks, the ability to leverage a digital twin to maintain these devices becomes a more and more attractive option--simpler to use and more cost-effective to implement. But a digital twin is relatively new technology, and many don’t understand how to use it or what benefits it can provide.
For several years the move to IP-based physical security has been underway, but if you are responsible for maintaining and servicing these systems the reality is your work life has not improved as expected. That is about to change, and quickly, as the combination of artificial intelligence, mobility, and analytics makes the old way of performing service on physical security systems seem antiquated and ineffective. In other words, the transition to IP-based physical security has been hard (and expensive), but massive payoffs are about to emerge from that effort and the first recipients will be project managers and service technicians in the form of an “AI Sidekick”.
CSOs count on video surveillance systems to keep an eye on all areas of their facility, employees, visitors, and equipment, and they need those systems to stay online and functional. In the past, video streams in analog surveillance systems followed distinct, closed paths from cameras to coaxial cables to VCRs. Under this closed surveillance model, if video could be viewed on a monitor, there was little or no doubt that it was also being recorded for later review.
Almost daily there is a new cyber-threat announced, and increasingly they target physical security. A recent Fortinet survey showed that over 50% of CISO’s said their greatest security challenge is the rapid evolution of cyber threats. This should be no surprise, as cybercrime has damaged revenues and reputations at many well-known organizations. In a study from the Ponemon Institute in October 2016 they found the average cost of cybercrime for a company to be $9.5M (up 21% from their 2015 study). It’s pretty clear that cyber-attacks using or manipulating physical security systems are increasing in cost, frequency, and urgency.
On a Tuesday morning in 2001, it became very clear that many of our fundamental perceptions about how to conduct business would have to change, especially with regard to security. Since that day the development of new security technologies has accelerated at a rapid pace along with our expectations that people, property and assets will be protected. Lagging behind that added protection is the security of the security systems themselves; more than ever they offer cyber-criminals opportunities to compromise an organization.