Data protection has been in the news a lot recently; not only the issues around hacking and malware, but perhaps more importantly on the issues of how data is handled within (and across) organizations. In 2018 the EU will have the General Data Protection Regulation (GDPR) go into effect, covering millions of people’s personal information. As shown in this chart from DLA Piper, much of the world today is covered by either “heavy” or “robust” data protection. To pull one number out of many to make the point, the State of California alone has over 25 data privacy and governance laws.
RMR is the new lifeblood for security integration companies. Adding services to an equipment or system installation ensures consistent, predictable income well beyond the hardware’s deployment.
Even if you’ve never played “Whack-A-Mole” you’ve probably heard it used as a metaphor for a repetitious and futile task. In maintaining and servicing physical security systems there are a number of manual operations that fall in that category that are better done with automation; checking that default passwords aren’t being used, verifying operational status across multiple sites and/or device vendors, and maintaining an inventory of devices on the physical security network just to name a few. Since there are more than one “Whack-A-Mole” situations our industry deals with I’ll be more specific – the topic of this blog is a situation Viakoo calls “Console Madness”. If you want to stop reading and just see our new infographic on Console Madness please click here – otherwise continue on to see the Madness I’m referring to.
Fact: Organizations across many industries are subject to government and other regulations and must demonstrate physical security compliance on a regular basis.
Every organization has differences in how they accomplish their job, which can be thought of as tradeoffs. Restaurant A might choose to open early for breakfast, trading off the additional employee expenses for ability to gain higher revenues and profits. Restaurant B, considering whether to serve breakfast may decide against it because while it might be profitable it goes against their brand image as the “dinner” place. No one would accuse either restaurant of a bad decision, just a difference in how they decide to run their business and the tradeoffs they make.
Join the revolution! Everyone’s doing it!
By now, virtually every organization has recognized the need to invest in video surveillance and access control technology in order to prevent and mitigate risk. So when it comes to making sure that technology is delivering on your investment, why would you ever take any kind of risk?
Every now and then you read an article, and its only days later that the real implications of it come to mind (some call it an “a-ha moment”, others might just consider me a slow thinker). That a-ha moment happened for me with a report from IHS Markit that pegs service & maintenance services as leading revenue growth for the security industry.
Over the last couple years I have seen many examples of physical security systems that don’t work as they should; either they have significant downtime (30% downtime or more), or they have intermittent “ghost in the machine” sort of problems that are too hard to fix easily, or other issues that lead to video not recording or card readers not reading. As it has been covered in other blogs here at Viakoo I won’t labor the point, but for mission-critical security technology it can be shocking to see how often it fails, and how long it takes to recover from such failures. In a survey Viakoo conducted last year, when a video surveillance failure happens it typically takes days to fix (days, not minutes or hours like it should be).
I don’t know about you but I don’t often go to city council meetings, county planning boards, or forums that are meant to get input from the public. It’s something that I know is “good for you” (like losing 5 more pounds, reading more books, or taking vitamins), but I just have never quite gotten around to it. Well, I went this week to the board meeting of the local mass transit system (BART, or Bay Area Rapid Transit) and I regret not being more engaged, more often, with such organizations. The reason is I came away believing more deeply in basic civic principles: individuals can make a difference, public servants often face a thankless challenge, and public policy best comes from transparent and deliberative proceedings. I also found it’s a way to help improve physical security in my local community.