The Proactive Revolution

    [fa icon="calendar"] Feb 23, 2017 4:52:07 PM / by John Gallagher

    Join the revolution!  Everyone’s doing it!

    Which one exactly you are referring to, you might ask.  There’s a lot going on in the world these days.  For people who work in the physical security industry, the revolution that is in full swing is the move from reactive to proactive service models.  In brief, rather than find out something isn’t working after the damage is done (reactive) it’s now possible to know immediately what is wrong and how to fix it (proactive).  Let’s look at the 3 main implications of this:

    1. Safety First

    With surveillance and access control technology that are life-safety critical by nature, there should be zero tolerance for downtime.  Yet current approaches wait for someone to discover the problem, someone else to diagnose it, and maybe even a third person to implement the fix.  Often this is days, and sometimes it is weeks – and that’s after the problem is found!  A survey conducted by Viakoo last year showed that most often it takes a few days.  Moving to a proactive approach brings downtime to minutes or hours, greatly reducing risk.

    1. Organizational Reputation/Compliance

    With more focus on compliance and audit of physical security systems (including PCI, NERC, NIST, and other standards), having a proactive approach is central to always being able to prove compliance.  One organization recently shared with us they take over 260 hours to manually performance physical security system audits, which would be reduced to less than an hour with a proactive approach.  In some industries (such as healthcare) workplace violence and safety are critical concerns of potential employees, and perceptions of how physical security is maintained can impact the organizations ability to hire the best talent.

    1. Data replaces intuition

    Ever have a funny feeling something isn’t right?  Sometimes that is exactly the case, because you picked up a number of subtle clues.  Relying on that for life-critical security is not a good way to go.  Systematic data gathering across a number of points in the physical security network allows scientific proof to replace guesswork, and for early detection of conditions that may cause failures in the future.  Being able to continuously analyze system behavior also means that anomalies can be assessed against history; high network traffic that may be from malware can be discerned from normally scheduled high traffic.

    Ready to shift from reactive to proactive service & maintenance of your physical security systems?  Timing could not be better.  Viakoo works with many leading integrators, and we see and hear from them how this shift is well underway.  Ask your integrator how they are becoming more proactive and you’ll likely hear serious ideas grounded in reality.   We also see design and specification of physical security systems from A&E firms now taking into account such requirements.

    The upcoming ISC West 2017 Conference in Las Vegas in April is a great place to learn more about how to join the proactive revolution; check out the program and you’ll see a range of presentations, panels, and demonstrations on how the industry overall is moving the needle on proactive service & maintenance.  Need a free pass to ISC West?  Viakoo is exhibiting in Booth #32099, and we’re pleased to offer free passes if you register at  Not going to ISC West, or just want try out Viakoo?  Sign up for a free demo account at, or register for a personalized demo; we’ve helped scores of physical security teams become proactive, preemptive, and predictive, and we’re ready to help you.

    Topics: Blog

    John Gallagher

    Written by John Gallagher