Getting Serious About Remote Problem Resolution

    [fa icon="calendar'] Mar 19, 2020 8:30:44 PM / by John Gallagher posted in service call, physical security, service assurance

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    In talking with several end users and security integrators this week, one thing is clear:  we are facing severe limitations on being able to service and maintain physical security systems.   Many end users are not letting people onsite, and in some parts of the country there are shelter-in-place orders that limit the ability of technicians to do their normal work.  Yet, especially for healthcare and other people working at the frontlines to combat COVID-19, this is a time when they need to know that they and their facilities are secure.  In other words, it’s time for the industry to get serious about using digital connections and automation to ensure security systems are always operating as they should. 

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