--- title: Viakoo Blog | Blog (5) description: Blog | (5) --- [Login](https://vk1.viakoo.com/#/auth/login) [Customer Support](https://viakoo.zendesk.com/hc/en-us) Cyber Security [Physical Security](https://physical.viakoo.com/) [![Viakoo](https://blog.viakoo.com/hs-fs/hubfs/ViakooLogoOriginal568x143-1.png?width=568&height=143&name=ViakooLogoOriginal568x143-1.png "Viakoo")](https://www.viakoo.com) - Solutions - ![viakoo-icon-19@3x](https://blog.viakoo.com/hubfs/Template%20Assets%20-%202020%20-%20IC/viakoo-icon-19@3x.png) IoT Device Security - [Physical Security](https://physical.viakoo.com) - ![viakoo-icon-11@3x](https://blog.viakoo.com/hubfs/Template%20Assets%20-%202020%20-%20IC/viakoo-icon-11@3x.png) Physical Security - ![viakoo-icon-21@3x](https://blog.viakoo.com/hubfs/Template%20Assets%20-%202020%20-%20IC/viakoo-icon-21@3x.png) Compliance - ### Discover the Three Indispensable Elements of IoT Security [Learn More](https://blog.viakoo.com/hubfs/9117NB-F_Viakoo_Three_Critical_Elements_2020_WEB.pdf) ![remote blog](https://blog.viakoo.com/hubfs/remote%20blog.jpg) - 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Solutions - ![viakoo-icon-19@3x](https://blog.viakoo.com/hubfs/Template%20Assets%20-%202020%20-%20IC/viakoo-icon-19@3x.png) IoT Device Security - [Physical Security](https://physical.viakoo.com) - ![viakoo-icon-11@3x](https://blog.viakoo.com/hubfs/Template%20Assets%20-%202020%20-%20IC/viakoo-icon-11@3x.png) Physical Security - ![viakoo-icon-21@3x](https://blog.viakoo.com/hubfs/Template%20Assets%20-%202020%20-%20IC/viakoo-icon-21@3x.png) Compliance - ### Discover the Three Indispensable Elements of IoT Security [Learn More](https://blog.viakoo.com/hubfs/9117NB-F_Viakoo_Three_Critical_Elements_2020_WEB.pdf) ![remote blog](https://blog.viakoo.com/hubfs/remote%20blog.jpg) - Products - [Viakoo Action Platform](https://www.viakoo.com/viakoo-platform) - [Firmware](https://www.viakoo.com/firmware-compliance-automation) - [Password](https://www.viakoo.com/password-product) - [Service Assurance](https://www.viakoo.com/service-assurance) - Resources - [Blog](https://blog.viakoo.com) - [Knowledge Base](https://viakoo.zendesk.com/hc/en-us) - About Us - [Company](https://www.viakoo.com/about-us-viakoo) - [Customer Support](https://viakoo.zendesk.com/hc/en-us) - [Contact Us](https://www.viakoo.com/contactus) - [Request a Demo](https://www.viakoo.com/request-a-demo) - Solutions - [Physical Security](https://physical.viakoo.com) - Products - [Viakoo Action Platform](https://www.viakoo.com/viakoo-platform) - [Firmware](https://www.viakoo.com/firmware-compliance-automation) - [Password](https://www.viakoo.com/password-product) - [Service Assurance](https://www.viakoo.com/service-assurance) - Resources - [Blog](https://blog.viakoo.com) - [Knowledge Base](https://viakoo.zendesk.com/hc/en-us) - About Us - [Company](https://www.viakoo.com/about-us-viakoo) - [Customer Support](https://viakoo.zendesk.com/hc/en-us) - [Contact Us](https://www.viakoo.com/contactus) - [Request a Demo](https://www.viakoo.com/request-a-demo) # Viakoo Blog Posts about # Blog (5) ## [Can Retailers (or Anyone) Define and Meet Security Video SLAs?](https://blog.viakoo.com/can-retailers-or-anyone-define-and-meet-security-video-slas) A service-level agreement, or SLA, is a contract between a service provider and a customer that specifies, in measurable terms, what services the service provider will furnish and to what performance expectations. In many cases an SLA is determined by a combination of business needs, budget and the capability of the underlying technologies. End-customers want their infrastructure to work as expected without failures. However, one commonality in the video surveillance world is the difficulty in providing meaningful SLAs when it comes to defining and negotiating services. Where we’ve seen this particularly impacting business is in retail. Not only is security video used for safety and security reasons, the security video network is an active element in operational workflows such as analytics for traffic analysis, SOA deployments for loss prevention, and defining staffing requirements and schedules. ## [What is Your Uptime Number? (And Why It Matters)](https://blog.viakoo.com/what-is-your-uptime-number-and-why-it-matters) While customers, integrators and designers rightfully focus on the cost of a new IP video system... ## [Hacker Here: This is Your Wakeup Call](https://blog.viakoo.com/hacker-here-this-is-your-wakeup-call) Why worry about the security of your physical security systems, especially your video surveillance... ## [The Timing Is Perfect](https://blog.viakoo.com/the-timing-is-perfect) Week one of the “End of Missing Video” Tour was met with enthusiasm, interest and new trial... ## [The Tour Begins! First stop New York...](https://blog.viakoo.com/the-tour-begins-first-stop-new-york) Tired of missing video, video downtime and having no executive oversight of your infrastructure?... ## [On Tour: Roadies Welcome!](https://blog.viakoo.com/on-tour-roadies-welcome) This is an exciting time, so I am taking a minute to write about it. Next week I embark on my “The... ## [Why Do You Accept 30% Failure Rates?](https://blog.viakoo.com/30percentfail) In the June 2014 issue of Security Magazine there was an amazing fact: at any given time 30% of IP... ## [What We Learned at Secured Cities Conference](https://blog.viakoo.com/what-we-learned-at-secured-cities-conference) It was fascinating to hear a Viakoo “Black Belt” customer present his view of how the service... 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